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Introduction to the project so far: Consultation Document Page 10

Our emerging preferences serve Cambourne, and enter Cambridge from the south. However, we also provided information about how East West Rail could serve Cambourne and enter Cambridge from the north. Please tell us your thoughts about this option that would serve Cambourne and enter Cambridge from the north.



Customer experience and railway operations: Consultation Document Page 10

Please share your views on:

  • How you might use EWR services - for example for work, to visit friends and family, or to get to leisure destinations?
  • Based on your experience of rail travel in the UK what do you think are the main areas that could be improved?
  • If you don’t currently travel by rail, what are the reasons for this? Is there anything that would persuade you to use rail services?
  • Are there ways in which we could help improve your entire journey? For example: how and where you research your trip, the actual rail journey itself, getting from your home at the start of the journey, to the point that you reach your end destination
  • How could we support our net zero carbon ambitions through the delivery of services to customers? For example, through the stations or through forms of active travel, for example cycling or walking.


Let us know your thoughts on the following:

  • Thinking about your experience of stations, how would you like your rail journey to link with other parts of your journey? For example, arriving or leaving the station on foot, by bike, car, or bus.
  • How can station forecourts and approaches be designed to offer the most convenient access for walking, cycling and bus services?
  • What sort of facilities would you like to see at stations – both those that contribute to the overall journey experience, as well as those that might serve a wider community purpose?
  • Are there any particularly good examples, either in the UK or abroad, of stations with good facilities or facilities for changing between different transport modes?
  • Are there specific factors that you would like us to consider that may improve safety and security at stations?
  • How can stations be better designed to manage customer flows around the station environment?
  • How can customers be guided through the station experience (particularly during busy periods)?
  • How should we ensure inclusivity, for example in terms of accessibility and the broader station experience?


Please share your thoughts on:

  • What types of attitudes and behaviours would you like to see our staff displaying to make your experience with EWR a positive one? This may relate to contact you have online, over the phone, at the station or on the train
  • ow and where would you like to have access to staff members on your journey and why? Again, this may relate to virtual support or face to face contact.


Please share your thoughts on:

  • What sort of information do you find most critical when you are making a train journey?
  • What ways of communicating travel information do you think will be most effective as you arrive at the station or on the train?
  • Are there other types of travel information, not directly relating to the train journey, that you think it would be valuable for EWR to provide before or during your journey?
  • How could we provide better or different customer information, to help our customers be more relaxed and feel in control throughout their journey?



For each of our routes please tell us how you think it performs against our five key criteria along with any other comments or considerations.


Infrastructure Development: Oxford to Bicester: Consultation Document Page 15

1. Please tell us what you think is important to consider when developing our proposals for the Oxford to Bicester area. In particular, we would like to know about:

  • Anything we should consider in relation to our proposals for Oxford station
  • Tour views on our proposals for Oxford Parkway and Bicester Village stations
  • Are there other types of travel information, not directly relating to the train journey, that you think it would be valuable for EWR to provide before or during your journey?
  • Anything we should consider about the level crossing at London Road in Bicester and the options we are considering


2. Please rank your preference for the proposed concepts for the level crossing at London Road in Bicester:

   1        2        3        4        5        6

Supporting economic growth

       

Supporting delivery of new homes

       

Cost and overall affordability

       

Benefits for transport users

       

Environmental impacts and opportunities

       

Do you have any comments on the other considerations associated with this route?



Route option B: Consultation Document Page 16

On a scale of one to five where five is the most positive, how do you think Route B performs against our key criteria of:

   1        2        3        4        5

Supporting economic growth

       

Supporting delivery of new homes

       

Cost and overall affordability

       

Benefits for transport users

       

Environmental impacts and opportunities

       

Do you have any comments on the other considerations associated with this route?



Route option C: Consultation Document Page 17

On a scale of one to five where five is the most positive, how do you think Route C performs against our key criteria of:

   1        2        3        4        5

Supporting economic growth

       

Supporting delivery of new homes

       

Cost and overall affordability

       

Benefits for transport users

       

Environmental impacts and opportunities

       

Do you have any comments on the other considerations associated with this route?



Route option D: Consultation Document Page 18

On a scale of one to five where five is the most positive, how do you think Route D performs against our key criteria of:

   1        2        3        4        5

Supporting economic growth

       

Supporting delivery of new homes

       

Cost and overall affordability

       

Benefits for transport users

       

Environmental impacts and opportunities

       

Do you have any comments on the other considerations associated with this route?



Route option E: Consultation Document Page 19

On a scale of one to five where five is the most positive, how do you think Route E performs against our key criteria of:

   1        2        3        4        5

Supporting economic growth

       

Supporting delivery of new homes

       

Cost and overall affordability

       

Benefits for transport users

       

Environmental impacts and opportunities

       

Do you have any comments on the other considerations associated with this route?



The route into Cambridge

Do you agree that EWR Co are right to prioritise route options that approach Cambridge from the south rather than from the north?

Strongly agree
Agree
Neutral
Disagree
Strongly disagree


If you disagree, please explain your view, including any additional factors that should be taken into account.



General feedback

Please provide any other views or comments on the overall approach that has been taken to developing the project including on the route corridor selected, in identifying potential route options and station locations, and feedback on any other aspect of the project.





We will collect and process the information you provide to us in order to record and analyse any feedback or question you raise during the Consultation. If you give us personal information about other people you must first make sure that you have obtained all necessary permission from that person for you to pass this information on to us. We may need to share personal information with third parties which could include public bodies and third parties working with us on the project. You have the right to object to the processing of your personal data in certain circumstances and you may ask us to delete your personal information if you believe that we do not have the right to hold it. For further information in relation to how we process personal data, please see our Personal Information Charter.