Website Accessibility Statement

Accessibility statement

This accessibility statement applies to

This website is run by East West Railway Company. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen or generating unwanted scrollbars.
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.


Get help changing your computer settings 

There are lots of things you can do on your computer to make web pages more accessible for you. For example, you can:

  • magnify your screen
  • change text size and colours
  • make your mouse easier to use
  • use screen readers and talking browsers

If you need help doing these things, you'll find clear and helpful guidance on the BBC; My web my way. Another website giving good accessibility information is; AbilityNet.


How accessible is this website

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, but we know some parts of it are not currently fully accessible. We aim to implement any remaining accessibility fixes by the 1st July 2024. 


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as we can.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: [email protected].


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you're not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

If you would like to get in touch with us, or would like to access a particular document or piece of information in an alternative format, please get in touch us using any of the following methods:

  • Email us at: [email protected]
  • Send us a message online at:
  • Send us a letter to: FREEPOST EAST WEST RAIL
  • Call us on: 0330 134 0067


Technical information about this website’s accessibility

East West Rail is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


Preparation of this accessibility statement

This statement was prepared and published on 14th December 2020.

This website was last tested in November 2023. The test was carried out by East West Rail Company and Cyber-Duck Ltd as our digital partners.